Increased Errors - Multiple Brands

Incident Report for rewards

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 08:25 PST

Investigating

We are experiencing an increase in errors with multiple brands orders. The issue is currently being investigated.

The affected brands are:

Fresh Hema China
Meituan China
Maoyan China
Tencent China
Starbucks China
Sinopec China
Tmall China
Posted Nov 12, 2025 - 08:25 PST
This incident affected: Asia (CNY).